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      Changing Repairers for the Stores by HQ

      • Retailers have the ability to change the repairer of the case on behalf of the store

       

      Steps on how to change the repairer on a case 

      • On the case list, select the case that you need to update and click View.

      • Once your on the case, click on EDIT CASE DETAILS

      • Under Edit Case Details, go to REPAIRER NAME delete the repairer showing on the case. Once deleted, you can type the name of the new repairer for the case and a drop down will be available. 

      • You can now update the case and the new repairer will be selected

      NOTE: Please make sure to send an email to Solvup Support <support@solvup.com> for the repairer email as this will not be sent automatically.