Account Summary
- This tab contains the retailer’s general details including the retailers Low Price Cutoff and the default DOA period. These details cannot be amended from the Retailer HQ login, the request needs to be submitted to support@solvup.com
Change Details
- The Update Contact Details tab, allows Retailer HQ to amend their contact and login details.
Change Password
- Retailer HQ is able to amend their login password. This is actioned in this tab using the original password.
Authorised Repairers
- For repair cases where the item it to be dispatched to a repairer, stores are presented with a list of repairers to select from.
- Where there are multiple repairers available, repairers are displayed to stores in order of how close they are to the store’s location.
- At times Retailer HQ may decide to only have certain repairers appear for certain stores for certain items. This can be actioned in this tab.
- Retailer HQ needs to select the store it wishes to control what repairers are available for their selection. Once the store has been selected, the product group that requires changing needs to be selected from the displayed list.
Brands/Repairers
- There are multiple brands loaded into solvup. The chosen product group will only display the brands which have SKUs mapped under that product group.
- Once the brand has been chosen, the Repairers list on the right will display all the repairers which are ticked on for that brand and product group (in warranty only).
- The blue check boxes indicate that the corresponding repairer is being displayed for the selected store. Unticking this repairer and it being empty means the repairer will no longer be displayed to the store for repairer selection for that brand and product group.
- This change is only applicable to that specific repairer and only for the chosen store. The repairer is still ticked on for being authorised for that brand and product group, but will not display for this selected store, all other stores for that retailer will still display this repairer as available for repairer selection; unless Retailer HQ removed them from another store using the same steps.
Customisable Fields
- During case creation, the store person is required to attain as much relevant information as possible to better assist the customer and provide them with the most appropriate remedy, via questions.
- Retailers differ in what their policies are and some of these questions are retailer specific. The customisable fields tab allows Retailer HQ to amend these questions to better suit their business needs. When a question has been amended and is to be applied to live, Retailer HQ needs to select the “Update” function directly under the edited question.
Serial Number Field Exclusion
- During case creation, store users are required to enter in the items serial number. This is applicable to many items.
- Serial numbers provide significant importance to stock control and record keeping. Serial numbers also provide the retailer and the vendor with the ability to maintain quality control through providing the means that assists in addressing warranty claims or, if necessary, to administer a product recall. Serial numbers are also a deterrent against theft and counterfeit products.
- Solvup provides the option of placing a validation on the serial number field in case creation. What this means is that the entered serial number must match a specific format in order for it be accepted and for the case be created.
- There are rare instances where the retailer may decide to not have this validation in place or to have any serial numbers recorded for the Solvup cases. The serial number field exclusion tab, allows for this to be removed. The store will not be presented with the serial number field during case creation. Serial number validation is removed via the vendor.
Please Note : Depending on your Solvup configuration this flow may not necessarily be available, Contact support@solvup.com if you require further information.