In order to upload repairers on the Vendor account, you must follow the following steps:
Step 1: Log into your Solvup vendor account and tick on “Configure” tab
Step 2: Once in the Configure view, please go to the Import Repairers tab and follow the instructions below.
1. Importing of new repairers can be done by downloading the samples csv file in Solvup. You can access the CSV file in the link below.
2. Input the repairer information on the table below with the following formats below.
- All fields are required except “Website”. We can upload the repairer even without the website filled out.
- E-mail is very important as communication to the repairers are mostly done through e-mail.
- You can enter “1” in ABN if it is unknown.
- Countries that can be entered are either “AUS” or “NZL”.
- Save the file in csv format to be attached later.
3. Select the Brand that the repairer services.
- Once the brand has been selected, the product group under the brand will show up. Select the product group under the Brand that the repairer will service.
- Attach the csv file previously saved.
- Click “Submit”.
4. Solvup will provide a notification if the repairer has been uploaded successfully.
- If the upload is unsuccessful, please review the instructions given in filling out the csv file. Most of the time, missing information in the csv file such as ABN, abbreviated country code and e-mail addresses are the reason for unsuccessful upload.
FAQ's
Q: What is the process of updating the authorized repairer list?
A: You can e-mail the authorized repairer list to support@solvup.com. The completion of the update varies on the number of repairers for each brand.