Processing a Repair: Override (Non-Standard Close)

You can use this option on exceptional cases. For example if the item was sent back not working, or it's taking too long. 

There won't be any SMS that will be sent to the customer. You must liaise to the customer regarding the changes made. 

Select the action to override the case and you need to make sure that there are notes why case was overriden. Click update & close request.

Note: If you close a case while it is at a repair agent, a GHOST REPAIR will be created and this notification will appear:

Next: Processing a Repair - Ghost Repairs