In the summary page, you can view the case outcome.
1. The system will determine based on product codes, manufacturer instructions and purchase date whether the product will fall under the following:
- within its DOA (dead on arrival) period
- within its manufacturer's warranty period
- within its 'assess for repair' period (relates to consumer law)
- a candidate for repair in which the consumer will have to pay for it
2. There is an option to override the repair/ return outcome. (see next article)
3. Case warranty summary.
4. Click 'Next' button.
Next: Override - Replace instead of Repair