About Solvup
Solvup is an industry-wide platform that assists the handling of faulty goods through retail stores. It is designed to ensure the best customer service outcomes while minimising the supply chain costs.
As a vendor with Solvup you will be able to benefit from preventing avoidable returns and facilitating the lowest outcomes, through data capture and validation opportunities. With stores using one system for all faulty goods, in-store compliance can be tightly controlled.
Below are the benefits on how Solvup will enhance your returns process:
Troubleshooting
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Load announcements and tips to be seen in-store
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Show points on how to resolve common user issues
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Know which troubleshooting information works and which doesn't
Validation
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Product information is checked against purchase date and price to confirm warranty status
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Capture the correct serial number information by adding validations
Data Capture
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Track, monitor, review, and report on all returns and repair data
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Extract raw data via the vendor profile
Warranty Information
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Add/upload your warranty information to ensure the correct outcome is provided to the user
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Send your products for repair to your authorised service centers
Authorised Repairers
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Send your products for repair to your authorised service centers
Compliance
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Monitor your turnaround times
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Improve customer service outcomes and minimise shrinkages
Make the most out of Solvup now, we make getting started easy.
Please refer to our vendor user guides for all the information you need
For assistance please email: support@solvup.com