The fault report section is where you indicate what is wrong with the product. As a store team member, It is your task to enter the details as accurately as possible as these questions may affect the outcome of the case.
You will be asked to complete the following details:
- Indicate if the product appears to have been misused (if the product appears to be misused it is important to inform the customer that if the fault is due to misuse, this may not be covered by the manufacturer's warranty.
- Indicate if the product has any marks or scratches. Just ensure that any marks or scratches are noted to avoid any issues when the item is returned to the customer after a repair.
- Enter the fault reason or fault code. Select the appropriate fault code of the item. This section will drive the troubleshooting point that will be displayed if any.
- Summarise what is wrong the item. Being thorough and concise in this section will actually help the repairer or other users understand what happened with the item.
- Indicate if the fault can be replicated or not. If not, please indicate why you are unable to replicate the fault.
- Once you've completed all this information, click on next.
