Once the customer comes in to the store to collect the item, you can search the case and change the status.
1. Scroll down to select if the repairer has given a rectification.
2. If yes, scroll down and provide the outcome.
3. You will need to rate the repair done.
4. Receive customer signature then click Customer collected item.
5. After selecting customer collected item, you will see the case status screen.
In this section you can add any notes & history regarding the case, override the case, escalate the case and contact the customer.
Next: Processing a Repair - Override (Non-Standard Close)