Repair or Replace

After a faulty product has been received and validated at the front-of-store, solvup automatically classifies the item into one of the two recommended flows:

Replacement or refund

• Generally assigned to TIC Central Returns Centre (CRC)
• Dispatched via a pallet or carton and generally picked up in bulk from back-of-store by TIC
• CRC ships items in bulk which help in reducing freight costs

Repair

• These cases are generally assigned to Service Agents
• You will dispatch the items to the Service Agents using a courier.  In some cases, the Vendors or Service Agents will arrange the pick up of the item from your store.
• The items are dispatched individually from the back of the your store.

Next: How to process a replacement?